My experience with Cavender GMC was fantastic! They were polite and professional. I dealt with them over the phone and felt like I had their undivided attention. They were very quick with responses, and they got everything ready before I even got to the dealership! Very smooth and enjoyable experience.
My Buick Verano has a rattling noise. I was told it had been fixed on 6/7/18, but it is still there. This rattling noise is annoying. I have been trying to talk to the serviceman, Don Ellis, but haven't been able to locate him. He called me once and said he would be calling me back, but never did. I followed with text and a call. He called me once, but didn't leave message. I called back and texted him again, but have not heard back from him yet.
The service advisor was excellent in explaining all the services performed on my vehicle.....my only concern is the sales staff that scroll through the waiting room....I had to bring the rudeness to one of the sales people's attention,.,,he walked by me 3 times and did not acknowledge me at all,,,,,,of course he apologized profusely whenever it was brought to his attention., this is unacceptable:::::: customers are the reason the sales staff are employed at Cavender Buick, GMC!!!!
Once again Mr. Joseph Garza took excellent care of my issue. I dropped off my truck for a rumbling in the rear passenger area. After a couple of days Mr. Garza called and said that they could not duplicate the noise. At that point I believed that I was going to hear the same store that I have hear at other dealerships " Sorry we can not find the problem, your vehicle is running fine, have a nice day". But NO that did not happen. Mr. Garza was not ready to give me back my truck. Instead he asked if there was anyway I could come back to the dealership to do a test ride with the technician. What a surprise. I did return to the dealership, did a test ride with the technician and he heard the rumble. The technician now had a better idea of how to resolve my issue. The next day Mr. Garza called to say my truck was ready. I pickup my vehicle and the rumble noise is gone. I have never been a Buick or GMC buyer, I ended up at Cavender West by accident, but my experience with the service at the Cavender Buick GMC West as so far ( 3 years) has been very pleasant. Next time I want to purchase a vehicle, I will go to Cavender Buick GMC West as my 1st choice.
Took vehicle in because my phone was not working with the hands free unit in the car. Said it was fixed. Got home and Iphone would not connect with car. Had to travel out of town Wednesday so it did no good to pay $981 . I am going to try and return Monday and see if they can fix it, Same thing happened 3 years ago. They got it fixted the second time. Wish me luck. Texas is hands free
Not good Used the online system to schedule and request services Got home and found out lube,oil, and filter not done I should have checked before I left but it was requested through the online scheduling system