Our sales agent, Hussein Kilani, was very knowledgeable about the vehicle when we test drive it. He was able to answer all our questions and showed us the many features the vehicle had. He was also accurately described the differences in trim lines. Our only complaint would be the length of time we waited at the dealership after we decided to purchase the vehicle. We had our own financing and called prior going back to the dealership, but still waited two hours. We actually left without the vehicle and returned later that evening to pick it up since it was not ready after we completed the paperwork. Overall, our experience was very good from start to finish.
The greeter was there as I drove up; asked what I was there for; took the keys and sent me to the office. The service rep had my paper work ready so I signed and went off for coffee. She came to tell me what they had found then left me in peace. I fell asleep 'till she came back to deliver my car. NO problems!
The service department goes out of their way to make sure I am well informed, and happy with my experience for the time I walk into the door until I get my car back. I always recommend your service department to all my friends. Thanks for a great job
My vehicle got towed on Easter afternoon and left outside gate in rear. I had to follow up next day to advise my vehicle was there and eventually after 3 more calls I made, someone acknowledged it. I made one more follow up since I had missed work 2 days in a row to inquire on loaner or rental. My car was repaired and ready late afternoon. Because of distance and traffic picked up my vehicle next morning. My suggestion is to have your service advisors get on the ball and keep customers in the loop. I know it can get busy, but as a GMC customer, we tend to be spoiled with our vehicles running great!