the young lady(Clara) was so understanding with my problem , she was able to help me and get my GMC into the shop and get the problem solved( bad battery) My GMC
was ready the next day.
I even told this young lady, I would go to Cavender GMC West to buy our next SUV.
Clara works in the service dept.
Cavender needs more employees like this young lady.
After being told from service department that it would be an additional 2-3 hrs to put on roof rails (that were on backirder when I bought new vehicle) in addition to already being at dealer for a tire replacement, I went straight to the director of sales (Zac Hale) and he assured me he would take care of it for me quickly. And sure enough, Mr. Hale came through! My vehicle was ready in 30 min and was washed!! Awesome service Zac!
My radio malfunctioned for the second time since I purchased my vehicle and again no true reason why. The first time it was replaced with a downgrade model. This time they just updated the software but couldn't explain why the problem happened. My next vehicle will not be GMC.
Karla was great. Luckily the initial reason for car being in service was covered under warranty but we decided to do maintenance service since vehicle was already in shop. I was reluctant to spend $400+ on maintenance, but the transmission flush and fuel pump service has made a huge diff in the vehicle performance and we are happy customers. Thanks to Karla for being easy to work with and not pushy.
Staff was very professional and no issues with the vehicle . Would've given 5 stars but the time to get vehicle back took longer than expected . (approximately 10 days) other than that everything was good.
Only slowdown on process flow came during pickup. I was told car was ready and paperwork/keys would be available at the cashier. When I arrived cashier could not find either. We asked advisors and found the keys in a service tech hands and the paperwork was found in a stack of 'paid' invoices on cashiers desk.
Not really a complaint because I have been on that side and know things happen but as a customer I expected to find everything as I was informed. For the wrong customer, this might have been a major issue.
Came in to have the right front passenger seat trim repaired; by mistake, you replaced the undamaged driver seat trim. This is the second time a repair has been done incorrectly to my car.
John, the Svc Mgr, apologized. We set a time to have the repair correctly done. Lost time and AGAIN was inconvenienced. Not happy.
Zac Garcia was great. My car had multiple issues and was at the dealership several times for over a week. He kept me updated on all the issues and the final repairs that were made. He also worked with my extended warranty company in trying to get my rental car paid for while my car was at the dealership. I was given a loaner during this time which helped immensely. Thanks again.