I feel after the past two experiences I had with the Service Dept, I would at least be offered a free oil change or 2 to compensate the loss time from when I took my GMC All Terrain Sierra truck for service and the discrepancy I had with the coupon that was sent out with my Camaro. Customer satisfaction should be top priority. This may change my mind on coming back.
This is the second time I come in to the Service Department within the past few months and did not receive the quality service you all usually abide by. The first time I was waiting for almost an hour to be asked what was needed to be serviced.I then brought this up to the Manager (John) who stated someone would be with me shortly which turned into another 20 minutes. The second time around, I brought in my vehicle for an oil change with the coupon you all advertise. The coupon read either $14.95 or $19.95 ( I do not recall the specific amount as they kept my coupon) for an oil change. When I was called to pick up my car, I was ready to check out and asked the Service Advisor why was my oil change $47? He said, you don't want to use anything cheaper than that because you car is a 2010. Seriously? I asked him why he did not call me to confirm the 'Higher Grade' oil? He did not respond. I called the Manager the next day and he stated the advisor should have told me about the Higher Grade oil and not just automatically assumed I was going to agree on the amount. I told the Manager I was upset with the service I had prior to and this situation with the oil fee, his response was, 'Well we hate to lose you as a customer' Thank you. Instead of 'What can we do for YOU to make your experience better?' I have been a loyal GMC owner for a very long time and have never had this type of terrible experience EVER.
I was told by the service department that my car oil change will take +/- 1 hour. Before the service was done at the dealer I ask the service person ' how long it will take? the answer was max 1.15 min' The oil change service took 2.5 hours.
I, as customer Do not make any money while I amwaiting , the dealer does. The fact I made an appoiment is to make sure it is a win win for the dealer and the customer. It seems that once the customer give the key for service there is no sense of urgency...the only choice we have as customers at that point is to wait and pay.
Matt did it again! I needed a scheduled oil change and some scheduled maintenance but waited too long to schedule an appointment before my wife and I were to make an out of town trip in the Traverse. I stopped by the dealership to see if Matt had any openings and he squeezed me in and got everything done. We love to travel in the Traverse and we appreciate, more than words can tell, the service and support we receive from Matt and the service department. Thank you!!
Two times of the three we have taken the vehicle in for service I had to bring it it back to get something fixed. The first time we brought it in for an oil change the vehicle left a big stain in the driveway from the oil plug leaking. The next time we brought it in the over head console wast installed properly after removing the head liner when the roof antenna was replaced.
I had a great experience the day I took my vehicle in for its recall. However, I did experience some trouble leading up to my appointment. I never received a call when my part came in. I finally called the dealership back to find out an appointment had been scheduled for me and I was never consulted. The issue was quickly resolved when I spoke with the service advisor who helped me and the remainder of my experience was great!
Matt never disappoints. I arrived early for my appointment but Matt got my vehicle right in to the service department. The repairs were made quickly and I was out of the dealership and on my way about 30 minutes after my scheduled appointment time. My vehicle runs great again and, because Matt checked my recommended maintenance schedule and printed it on my invoice, I know what routine maintenance is coming down the road so I can plan accordingly. Thank you Matt, another job well done.