Outstanding customer service, great facility, top notch vehicles. Mr. Kaitan and Mr. Larry performed the impossible and helped my wife and I get into two new trucks... I would also liked to thank Mr. Dustin for making the signing less painful lol. I would definitely refer all my family and friends to your dealership and guaranty that my wife and I will be back in the near future.
Truck was taken to dealer for driver door to get reset and it took 2 weeks. Body shop ended up having to paint fender after scratching it during the process of resetting the door. I can see where it was repainted as I have some small imperfections in the fender now. Front end shock/strut has been fixed, after reporting it originally back in Q1 2016. Passenger seat noise still happening. Also, I previously reported an issue with my transmission and was told it was normal. Now the situation is getting worse. When I accelerate the truck hesitates consistently and is horrible to drive in the rain as it the gears slip and hesitate. It shakes and vibrates when taking off from a light. I am escalating to create a case with the GMC social team on Twitter.
I left my truck there for 4 hrs. I told them that last time they forgot to wash the truck. The representative said that he would. When I picked my truck was not done.
Other dealerships includes washing the truck after the service
Everything was great except for one part - the courtesy shuttle wait. I had an 8:30am apt, actually got there a little early and was done by/around 8:30, my guy was great. But then I wait, and wait and wait. I only live 2 miles away, but the courtesy shuttle wasn't ready until almost 10:00. This was really frustrating as I couldn't walk home b/c it was raining so hard.
Came in for an oil change and tire rotation. Pointed out a few things to be fixed(warranty) they looked my concerns and order the parts. Get a call back and they only order two of the three and the girl claims she doesn't recall the third item. Even though she had to get in my truck to see ii. it was the first thing I showed her.