Assistant Service Manager Jonny Salas was great. He walked us through the process, was direct with pricing and assured us Cavendar's would take care of us. When we were notified of the diagnosis, we told him we were concerned about the completion time and he coordinated the service to ensure we received the car on time. In fact, a mechanic stayed late to make sure we weren't inconvenienced. Excellent experience.
I found all of your staff very courteous and helpful. Mark Schwing was my GMC representative. He addressed all of my needs and and concerns. Marcus helped me to obtain a loner car, which was so helpful. I am very impressed with service that I received! I love my new GMC Acadia Denali! I will continue to use your dealership for any future needs that I may have!
I took my 2015 Yukon for a diagnostic because truck was not performing the right way and service person called me that technician told him I had to replace 5 injectors recommended all 8 and fuel rails so I denied service and took it to my mechanic and the problem wasn’t the fuel injectors nor fuel rails it was (INTAKE VALVE SPRING) totally opposite what dealership had told me. I brought my truck here because it’s a certified gmc dealer but the technician that was working on my truck had no clue, experience or wanted to take my money for something my truck didn’t need.
The initial customer service person who made the appointment seemed a bit unfamiliar with the recall process. It took her a while to understand my request and what I needed. After that, the process was smooth. The assistant manager helped me at check in, he advised me of the time needed, and he called me as soon as my car was ready for pickup (much quicker than I thought). Overall it was a positive experience, and I would return for additional services.
Every time I have been into this location it has been an amazing service. My truck was done way early and they even washed it for me. As long as they keep doing what they are doing, I’ll keep coming back and buying more cars. Service was excellent as usual