Top rated, from the facilities itself, to all the employees we encountered. Im not to fond sales people, but Houssein Kilani from sales totally won my business and my family trust over. He is professional, patient, and courteous. After dealing with him for two days and not being pressured, I now consider him family and a dear friend. Even after the sale he continued to follow up with a courtesy call and to wish a Happy New Year. Quantity now a days has exceeded quality, and Houssein is a pure example of a business that still believes in Quality and Customers Service. Thank you again Houssein for displaying that Mr. Cavender still believes in delivering Quality Service.
I took my truck for an oil change, I was charged 98 when I asked the service person why so much he said oil prices had gone up.. my husband works in the oil industry and know for a fact that is not true .. I will be seeing services else where from now on.. I also asked him a question about an air filter the truck needed and he told me he didn’t know... that is very poor customer service.
I am very pleased with this dealership. The people working here are very accommodating and knowledgeable about their product. I had a 2014 Encore and did not really want a new car but Jacob sold me one anyway. So glad I did. I also live the service department. Joseph has handled service of my vehicle and I am always pleased with the service. Thanks for being an awesome dealership.
My truck was vandalized on 13 Dec 2018, less than 12 hours after I purchased it from another dealer on 12 Dec 2018. The wheels, tires and battery were stolen and the thieves cut my negative battery cable and main electrical harness. My insurance allowed me to have it repaired at the shop of my choice and the only thought I had was Cavender GMC. Johnny Salas at Service, the awesome mechanics, and Aaron and his team at the 281 body repair shop took excellent care of my vehicle and kept me informed the entire way. I wouldn’t wish what happened to me upon my worst enemy but knowing that the team of professionals at Cavender can take my worst day and 3 weeks later turn it into my best day, as long as I’m in San Antonio, Cavender has earned a devoted customer.
Service Rep I initially spoke to when I arrived for my appt. was rude. I gave him a notice I rcvd from GMC & asked if issue with my vehicle could be due to notice. Hr barely looked at it & said "maybe". He quoted me pricing for repair. I advised him I had extended warranty. He snapped, "Did you get it from us?!" Plus, he never returned the notice & that notice said to keep in glove box up to 10 yrs. I tried calling Svc. Mgr when I left to ask him to get the form so I could pick it up on weekend. Voice mail is full. Never got through. I was not happy with the treatment I received this time around. Guess these young men see an older woman & automatically think "DUMB". They need a lesson in respect.
No offense but I hate going to dealerships. Check in and out takes forever and all the crazy pomp and circumstance with having to work with a single clerk. I only went because we had a couple free oil changes.