Oil change and inspection was no problem. But when I asked about syncing my new phone I got the feeling it was too complicated and I would have to call AT&T- . When I got home my husband did in less than 2 minutes.
Top rated, from the facilities itself, to all the employees we encountered. Im not to fond sales people, but Houssein Kilani from sales totally won my business and my family trust over. He is professional, patient, and courteous. After dealing with him for two days and not being pressured, I now consider him family and a dear friend. Even after the sale he continued to follow up with a courtesy call and to wish a Happy New Year. Quantity now a days has exceeded quality, and Houssein is a pure example of a business that still believes in Quality and Customers Service. Thank you again Houssein for displaying that Mr. Cavender still believes in delivering Quality Service.
I took my truck for an oil change, I was charged 98 when I asked the service person why so much he said oil prices had gone up.. my husband works in the oil industry and know for a fact that is not true .. I will be seeing services else where from now on.. I also asked him a question about an air filter the truck needed and he told me he didn’t know... that is very poor customer service.
I am very pleased with this dealership. The people working here are very accommodating and knowledgeable about their product. I had a 2014 Encore and did not really want a new car but Jacob sold me one anyway. So glad I did. I also live the service department. Joseph has handled service of my vehicle and I am always pleased with the service. Thanks for being an awesome dealership.
My truck was vandalized on 13 Dec 2018, less than 12 hours after I purchased it from another dealer on 12 Dec 2018. The wheels, tires and battery were stolen and the thieves cut my negative battery cable and main electrical harness. My insurance allowed me to have it repaired at the shop of my choice and the only thought I had was Cavender GMC. Johnny Salas at Service, the awesome mechanics, and Aaron and his team at the 281 body repair shop took excellent care of my vehicle and kept me informed the entire way. I wouldn’t wish what happened to me upon my worst enemy but knowing that the team of professionals at Cavender can take my worst day and 3 weeks later turn it into my best day, as long as I’m in San Antonio, Cavender has earned a devoted customer.