Customer Testimonials
From start to finish, Tyrone made the entire process smooth, professional, and stress-free. Purchasing a vehicle can sometimes feel overwhelming, but he took the time to answer my questions, walk me through every step, and ensure I felt confident with my decision. Thank you, Tyrone, for your outstanding customer service, patience, and commitment to making this such a positive experience.
The entire buying process was smooth, transparent, and much easier than I expected. The sales team took the time to answer all of my questions, explained every step clearly, and made sure I was comfortable with my purchase. The finance department was also great to work with and made the paperwork quick and hassle-free. I'll continue to be a customer and recommend this dealership to friends and family.
Awesome experience. Salesman Jose Palos was very knowledgeable and helpful. We agreed on a price and came back the next day to do all the paperwork. Very easy transaction.
Sergio was awesome he made sure that all things that needed to be addressed was and kept me informed. Definitely a return customer.
Mr. Garza provided great customer service. The customer service waiting area offers complementary coffee and water bottles. The only area that could be improved is the internal communication between the service representative and the parts department. I had to reach out to the dealership to check on the status of my part, and more proactive updates would have made the experience smoother.
Joshua Rice helped me and wad efficient and knowledgeable
Good Customer Service
Great experience! David Gonzales helped us out as soon we got there and showed us around with trucks in the lot. Then showed us the full inventory online. Bilingual as well if needed, would highly recommend.
This was the smoothest places I have ever shopped for a vehicle. They did not bug us constantly they just asked what we would like to drive. Gave us a few test drives and then quickly appraised the trade in. Was able to negotiate pricing without any hassle. Carolina was our salesman that easily and quickly got us in our new Envista!
Everyone was so helpful right from the beginning when we brought our 25’ trailblazer in for maintenance. Sadly I’ve forgotten the porter and service managers name that was helping us within a minute of pulling in. He got Virginia Church’ attention who is a very awesome individual and lady we love her energy and so she began to do an appraisal after my daughter mentioned us getting a truck because of our conversation on way to Cavender GMC. Virginia quickly got to work while we began to wait in the beautiful lounge waiting area. We were introduced to Carolina CID ... Read More Google - Jun 20, 2026
I recently visited the service center to have my truck given an oil change. I was seen by an outstanding Service Advisor Sergio Vega who right away I recognized as a Service Expert who also not only handled my customer service needs with professionalism, honesty and respect. Sergio made it point to thank me for my service as a disabled veteran. Sergio took it further and insured that I got taken care of in an expeditious manner even though I was not scheduled as I was a walk in. He treated me like I mattered and was truly valued as ... Read More Google - Jun 19, 2026
Great Experience smooth transaction. Special thanks to Josue Rodela the sales rep ,he approached us immidiately from outside and helped us to pick the car and get the deal. Thankyou all staff were pleasant !
This was by far the fastest and smoothest car-buying experience I've ever had. David Gonzales went above and beyond to accommodate my needs and made my dream of owning an Audi a reality. Before I even arrived, the vehicle was ready to test drive, and all paperwork was prepared, making the process quick and stress-free. David was friendly, knowledgeable, and professional throughout the entire experience. The facility was beautiful, the staff was professional, and even the vehicle servicing before delivery was completed quickly. Thank you, David Gonzales and Cavender, for making my dream car mine!
Excellent and efficient Customer service. Salesman Ybarra was very knowledgeable and totally understood our priorities and made our vehicle shopping experience a very positive one. Congratulations Cavender GMC west for employing such great personnel.
The customer service is above and beyond. Within minutes of expressing interest in a vehicle, I was contacted and provided a video walkthrough. Austin was very professional, honest, and listened to what I said. The shortest duration I've ever spent in a dealership to buy a vehicle.
Jareko was super helpful and made my search quick and easy.
Tyrone is an amazing sales consultant! Look to him to make it happen!
Great price and the truck I was looking for. Josue Rodela was great! From the moment I was walking to the doors and leaving in my truck Josue was there to answer every question/concern and making sure I was satisfy during the process. Great Sales Consultant! Would recommend Josue to anyone looking to purchase a car/truck.
Thank you to Jareko for making my car shopping experience easy!! I called before they opened and Jareko politely answered and scheduled me to come in to look at the car I wanted. I was in and out, with Cavender providing me a temporary rental while my new car was getting its final cosmetic services. This has been the best experience I’ve ever had at a dealership. Thanks Jareko and Cavender! So happy with my experience and my new car 🙏🏽
Rick Silva was extremely attentive to our wants/needs in a new vehicle. We had our children with us and he always took time to make sure they were taken care of, even bought them a few treats from the vending machine. There was never a feeling of being too pushy just to get us to purchase a vehicle, you could tell he was sincere. Greatly appreciate everything he talked through with us and helping us get into our dream car!
I had a 10:30 appointment confirmed, and I arrived at the service bay by 10:25. I was checked in within 10 minutes, but I waited a full two hours for my oil change and tire rotation to be completed. This seems like an excessive amount of time for standard maintenance. My advisor was polite, but I texted her for an estimated ready time twice with no response until the car was almost ready.
The service department really knows what they are doing. Almost no wait at all and very friendly staff.
I absolutely loved working with Felix D. Such a great salesman who allowed us to take our time and demonstrated all the features of our new Sierra. I appreciated the “no pressure” approach! Top notch experience.
I was looking for refinance options for my 2015 Nissan, when Capital One prequal'd me for a vehicle. I saw a vehicle that I fell in love with and Ben Espinosa took it from there. He immediately reached out to me, I told him straight that I don't want my time wasted nor yours, my credit isn't the best whatsoever and I've had some challenges. He and his sales managers got me approved with zero down. About 2 hours later, Ben called me and said how soon can you come down to the dealership, I told him as ... Read More Google - May 28, 2026
Rick Silva is top notch at his job. This gentleman knows exactly what he’s doing. Very professional, informative, attentive & friendly. He made my car purchase (two cars) absolutely painless. The transaction was straight to the point & much appreciated as we didn’t waste an entire day nor half a day at that. I will most certainly be recommending him to family/friends.
Sales were very helpful and provided great customer service as did the finance department. I highly recommend them to anyone. Caroline was awesome!!!
Rick made the entire process smooth, stress-free, and enjoyable from start to finish. He was professional, patient, and took the time to answer every question without making us feel pressured. The dealership staff was welcoming, transparent, and genuinely cared about making sure we left happy with our purchase. Overall, it was a great experience and we would definitely recommend both Rick and the dealership to anyone looking for a vehicle.
As usual, my Service Advisor, Joseph provided the utmost support. Not only does he provide insight into the work that is being done, he also provides any upcoming required services which helps me plan and prepare for my next visit.
Got my new 2026 GMC Sierra for a great price. Process took awhile but it was worth it in the end ! Id buy here again !
My buying experience at Cavendar Buick GMC West was smooth and convenient. My salesman Jeroko handled my trade and purchase transaction great. I drove 4 hours to pick up my vehicle and it was all worth it. In and out within few hours. Would recommend to others 👍
I have gone to get service here for a recalled part and was looking to trade in my old beat up care and their service members went above and beyond for me. Even though I didn't get into a vehicle the staff was absolutely phenomenal. I am over satisfied with the customer service Tyrone and the others showed me here. If you all want a salesman who's going to see you as an individual and not just another number on the board stop by this location. They helped me more than they'll truly know. 🫶🏾🙏🏾
Great service, fast and professional! Loved Tyrone Polk and Justin Slaughter’s courtesy and professionalism. Thank you for the amazing truck!!
Perfect! A+ Good Communication! A+
⭐⭐⭐⭐⭐ Johnathan Rivera at Cavender Buick GMC West was absolutely amazing throughout my whole service experience. He kept me informed every step of the way, spearheaded my service from start to finish, and made everything smooth and stress-free. He even sent me a payment link, which I honestly didn’t know was possible, and it made things so much easier and more convenient. You can tell he truly cares about his customers and takes pride in what he does. Hands down the best service advisor I’ve dealt with. Highly recommend asking for Johnathan Rivera if you go there!
Kentrell Taylor provided great customer service throughout the entire process. I really appreciated the motivation and encouragement he gave me about getting approved. He made the experience feel smooth, positive, and reassuring. Highly recommend working with him!
They were very patient with me and help explain many details in regards to purchasing and looking over the vehicle
Kentrell is the man! Treated me respect, traveled to another location to pick up a car for me. Went above and beyond in my car buying experience. Thank you!
Cavender come on! Get it right…husband bought 65k plus new truck has been in their shop for almost 2months very frustrated shop/service making things worse everytime they call and state it’s ready…dear Lord at our wits end
I just picked up a 2026 Buick Enclave Preferred from David, and I couldn’t be happier with the experience. From the start, there was absolutely no pressure—David was incredibly friendly and made the whole process feel conversational, like we’d been friends for years. A huge standout was how he took the time to explain GAP insurance to my teenage daughter; he made it easy to understand and treated us with genuine respect. If you want a stress-free car buying experience that feels personal, go see David at Cavender Buick GMC!"
Had a great experience first time with this dealership. Found the vehicle we wanted on their website and drove straight over to take a look at it. Isidro Delgado meet us outside and when we told him exactly what we were looking for, he immediately helped us out. He was extremely straightforward With everything about the vehicle that we bought which was a used 2018 Yukon. Answered all of our questions quickly and honestly, and even our 14-year-old and 12-year-old kids were impressed by the quality of service and the character of Isidro. He wasn’t trying to be a pushy ... Read More Google - Apr 29, 2026
Mr Diaz was very helpful and got me in and out for an oil change.
Arnold is the best sales person ever recommend him
I went in with a minor fix on my Cadillac Escalade and Jonathan Rivera was the gentleman that helped me in the service department. He was awesome! Super nice and knowledgeable. Highly recommend
Ty..My Service Representative at GMC Cavender is amazing. Updates amd customer service we're clearly in his Agenda! Thank you Ty!
I had a great experience working with Tyrone P. at the dealership. He was very nice, relaxed, and genuinely helpful throughout the entire process. He really took the time to understand what I was looking for and matched me with exactly what I needed. There was no pressure, just honest guidance and support, which made the whole experience smooth and enjoyable. I truly appreciate his professionalism and would definitely recommend him to anyone looking for a new car.
Knowledge of Buick and assurance ! Thank you
Rob is an amazing sales man at this location! Will go to him every time for me and my family’s vehicle needs.
It was an amazing experience was not sure i was ready to buy but ive had my eye on my Buick Envista for over a year now, Jeff was friendly and had me out of there before dinner time! I love my buick!
Tyrone was an amazing help! He was very knowledgeable, efficient and committed to get us the SUV we wanted.
We traveled from Austin to San Antonio after spending most of the day at other dealerships that just weren’t willing to work with us. We were honestly ready to head back home when we came across GMC Buick West and saw an SUV online.
That’s when JERRY ALVARADO reached out he immediately sent us videos while we were on the way and had the vehicle parked up front ready for our test drive when we arrived. From there, everything moved quickly and smoothly. We started talking numbers, and I can’t emphasize enough how easy the entire process ... Read More Google - Apr 14, 2026
Great experience at this dealership. Jerry Alvarado was very helpful, and made the whole process smooth. He answered all my questions and worked with me to get to my goals. I would definitely recommend asking for him!!
Guillermo Rojas was a super friendly, helpful sales man that we felt very comfortable with, made our purchase the best and easiest yet. He truly listened to what we were looking for and found it! Also the Asst. Manager was awesome, actually everyone was fantastic. Will definitely be back for future purchases!
Tyrone was a big help in making the purchase. Always stayed on top and in contact. Great service and great experience.
Our sales person (D. Gonzlaez) was a great help. He got us exactly what we were looking for at the price we could work wanted.
Great experience! Quick and smooth! Felix Delcet is amazing! Obed Rojas very friendly and helpful too! Val in finance made every step simple. I highly recommend working with all of them!
Awesome
Great service. Randall was extremely knowledgeable and professional, he helped my wife with the visit and ensured that she was able to get in and out within a reasonable time.
Brianna was very knowledgeable about the services that I requested for vehicle. Her customer service was very good and responsive
Joseph my service advisor always takes care of me in and out no issues.
Our salesman was very patient and understanding. He helped me throughout the whole sale process and ensured he would help me get my dream car.
Great relaxing environment. Randel did a great job helping me get the service I needed which was an oil change. Excellent customer service and fast service!
They gave me 5 star service and were able to bring my vehicle in without an appointment. Joseph was extremely professional and they were able to fix my vehicle in a timely manner. I will definitely go back for any service I need. Thank you
Had a great experience. Josue helped walk me through the process online and was able to fly in and drive out with no problems.
David G was what you look for in a salesman! Professional, easy to work with and took care of me all the way through the sale. I’ll be back for my next!
Tyrone is extremely proficient and probably the best salesperson I have gotten to work with. Knows his stuff and gets things done fast
Tyrone, Tyrone, Tyrone, what an amazing experience! There are no words for the customer service, courteousness, honesty that you provided for my wife and myself! We will be back when I'm ready to purchase my new GMC 2027! Thank you again for your kindness, attention to detail, and most honesty
Tyrone made our purchase of a 2025 VW TIGUAN an amazing experience. Quick and upfront and most importantly honest experience. We def will be back for our next car/truck purchase.
I spent several days going back and forth with other dealerships dealing with rude salesman and random dealer fees. Finally I called Cavenders and got set up with Josh Roschy on a vehicle. He made the process easy and stress free, I would highly recommend Josh and the Cavenders dealership. I will definitely come back when I need to buy another vehicle.
Was looking for a truck recently and I came across a 2020 GMC Sierra that had just arrived. From the moment I reached out to dealership to inquire about the truck, Joshua Roschy has been the best salesman I’ve ever done business with. His attention to detail and making sure I was taken care of made it feel like an experience rather than a transaction. Whenever family and friends are looking for a vehicle in the future, Josh will definitely be the first person I tell them to reach out to!
I had an outstanding experience at the dealership in Karnes city, thanks to their extensive range of vehicles despite being located in a small town. Vincent's expertise and professionalism made the experience particularly noteworthy, ensuring a seamless and enjoyable process. His dedication to matching clients with suitable vehicles was clear, and we successfully found a truck within our budget. Overall, I'm extremely satisfied with the service and would be delighted to return.
David Gonzales my sales associate was excellent, friendly and knowledgeable. He explained all my options to me. He allowed me to choose what I wanted and more importantly, what I needed. The Finance Manager was great to work with. He got me right in and out and explained all the warranties and extended warranties without the pressure of purchasing anything I did not feel I needed! I received a fair trade-in on my truck. Overall, my experience with Cavender Buick GMC West was excellent and I feel like we all benefited from the transaction!
Excellent Service and Excellent Experience, I Recommend Sergio Vega! He’s very Knowledgeable and Professional!
Brianna Morales was my advisor and did a fantastic job at getting my truck squared away definitely will be coming back
Thank you to the great sales guy, Josue at Cavender Buick GMC West, Thank you for your professionalism, your expertise and great personality as my sales person, many thanks for getting me into a 2026 Buick Encore, made me the happiest lady even on a stormy rainy day it was! Thank you so very much! Diana Adams
Josue is a highly professional sales associate for Cavender. He got me in the right truck for me. One of the best car-buying experiences by far. Also Mr. Torres in financing is great at his job too. Both Gentlemen are assets to the Cavender team.
Bought a brand new car and in 3 months it has already been in the shop 3 times for things that are jacked up and things that the service dept. jacked up. No one here is helpful. No one will return calls or texts. No one cares. Wish I would have never bought this car.
Guillermo Rojas was friendly and answered all my question.
My husband had been looking for a truck we had a bad experience in a previous dealership but Josue was able to go above and beyond and was able to Help us get a brand new truck and we’re just in love.
The team at Cavenders made this purchase flawless. Izzy (Isidro) Delgado knew exactly what I was looking for and the truck was ready when I arrived. Great experience during the introduction and explanation of all the features of the 2026 Sierra AT4X. Enjoyable experience from the sale, through finance, to delivery, everyone was so nice and professional.
Jeff Nation at Cavender Buick GMC West took great care of us. We found the vehicle we wanted which had only been on the lot for a few days, so it still needed to be cleaned up. He got everything going as quickly as possible and had us out of the dealership in an hour and a half. Anytime we’ve been in, he has made us feel like a priority! Thanks Jeff! We love the vehicle and would definitely come back.
Thank you so much to Jeff, my salesman for helping me get a good deal!
Super helpful costumer service and fast process
Thank you Josue for your time and work. Very professional and good customer service.