Always excellent, professional and friendly customer service. The staff is honest and straight forward with what work is needed on your vehicle.
I called the dealership at 8:05 AM on a Saturday morning to check one very specific question on a particular car they had listed on website. Believe it or not, a sales person (Felix Declet) answered the phone and was happy to help me. I asked him if the car was equipped with a certain option, and that the only way to tell, was to physically look at the key fob. He said he had to go get the fob from key storage and would quickly get right back with me. He did and sent me a photo of it. it ...
Family friendly make one feel at home they make you write more than you want
Amazing job , xcelant - customer service All in all hands down to actually say what there are telling you about what’s going to happen and it happens …
Easily made appointment for oil and filter change with tire rotation. All was accomplished in a timely manner.
Mr Tyler made my visit super great. He made me feel welcomed and then ask me if there was anything else he could help me with. I love his positive attitude, thanks!
It was a wonderful experience. Thanks to the saleswoman for all her attention and the most I liked is that she. if she was interested in what we really wanted
The sales person was straight and to the point and honest , being a previous customer we were in and out with what we wanted . Thanks Joseph !!
Great experience and extremely easy to work with. Above and beyond. Love my new car!
Awesome and very quick service.. Tyler was very knowledgeable and friendly. Answered all my questions I had.
The sales process was extremely fast and the amount of new vehicles to choose from was also excellent
Everyone was very helpful, John took great care of us! Very personable, very fast process.
My experience with Mr. Tyler and GMC West was outstanding. Tyler is truly a professional when it comes to customer service and knowledge of business. I would definitely go to Cavender Buick GMC West for my next vehicle purchase.
Place was busy and I waited for awhile until I was seen for service. Also when the set was completed it took awhile to locate my keys further more I was given the wrong receipt until I advised the advisor
Great service from start to finish. Was kept up-to-date on the readiness of my vehicle. Service was promptly done.;
Recently took my car to be serviced due to some rattling noise. I was told it would probably take up to 48 hours before it would be checked out to see what the problem was. I left the vehicle. By the end of the same day, I was informed of the problem and received my vehicle by the following day. Great service. Did not have to wait the 48 hours just to find out what the problem was nor to receive my vehicle in working condition.
The service was good, Shawndy was awesome. She kept me informed on what they were doing and also on future needed services.
Excellent service I’m very happy with my purchase I will definitely recommend them to family and friends!!
Jonathan was great to work with. He made the experience personal and showed he cared about client.
Even though I showed up without an appointment, I was immediately assisted and taken care of. I received excellent service with frequent updates from my service representative. I will continue to get my service from this dealership and. Representative.
The service i experience from Cavender GMC West, coordinated through Joseph, keeps me going back.
I had an appointment with David Collins. It was only for an oil change but I was told I had a recall but the part was probably. Or in stock. David said he would order the part and call me to schedule an appointment. I was waiting for the oil change and Favid kept me up to date on the status. My truck was finally ready and done in the time I was told it would take. When I went to get the paperwork David told me they had the part and rectified the recall. All of this was done ...
This is my favorite go to place for all my service on both my horses (2019 Encore and 2020 Canyon) Joseph and all the service reps are the best! I do not and will not go anywhere else!
Was impressed with Brandon who was happy to show us cars we were interested in and let us test drive them without any hard sell tactics. Enjoyed doing business with him and his dealership.
Joseph Garza has been my service advisor for both my 2015 Yukpn XL and 2017 Canyon. He has always treated both my wife and I with respect and honesty. That's why we keep going back to him. If he ever leaves, so are we.
Very Professional and courteous Keep you informed on progress and different options for service requirements
Best and hands down most professional fast easy no hassle from sales side to finance department I’ll see you in 3 months for another vehicle thank you all
Service sept very courteous, keep you informed as to how your vehicle is being worked on
Dealership and salesman Gabriel DeLa Garza did an awesome job. Vehicle was clearly listed on website and Gabriel did an excellent job in pricing the vehicle and closing.
Mr Obed was a great salesman. I went in looking for a certain truck and he point me right to it. In fact he brought it up front for me to take a look. He was very nice and got me going in the new vehicle I drive today! Thank you!
I went to 3 different dealerships, none treated us like Tony. He went out of his way to make the sale. Even though inclement was a factor to come back at a later time. We were very satisfied with the outcome. I would highly recommend Tony Tashvighi. People person.
Experience was smooth, facilities were nice, and the dealer took care of an issue with the vehicle that they could have let go out the door which I appreciated.
I had a great experience, the dealership is amazing. Shawndy was kind and extremely professional.
Cavender repairs were fast and reliable. Service department explained my problem and took care of it. People were friendly. Very nice dealership.
The service department was attentive as soon as I arrived. They treated me professionally and courteous.
Tyler met me at my appointment time for oil change, tire rotation and cabin filter replaced, I was in and out in less than 45 mins. Awesome folks.
Very fast service and they kept me updated about the progress of my vehicle appointment.
Clear explanation and on time delivery. Vehicle was fixed and follow up calls were made to inquire about satisfaction with work done.
Shawndy at GMC West is an exceptional service advisor. Although she had plenty of clients, she never once seemed overwhelmed. When she said she would call, she called. When I had questions and called her she answered. Never once using the excuse that she was to busy with other clients. Shawndy is Polite, Kind, considerate and professional.
Mr Garza my advisor for many years is a professional n always takes car of truck needs. Meets me at door n we go through ver what I need n he advises of any services I need.
The dealer ship did a great job on my car. They told me what need to be done next time and I never take my car no other place.
David was amazing helping me through the process and making everything as smooth as possible. Helped me out a lot.
The dealership has always taken good care of our vehicles. Our service advisor Joseph Garza always goes above and beyond to ensure our vehicles are up to date with recalls and recommended services.
My experience with Cavender Buick was exceptional. Joseph, service advisor, was always keeping me updated to what was being done with my vehicle. Even after my car had been serviced he would keep in touch to see how it was working. And then there is Edward, technician, who was able to fix my vehicle, never giving up until the matter was resolved. Edward and Joseph were exceptional each in their area, KUDOS TO THEM!!
Jonathan was outstanding in all aspects of this recent oil change service. He assisted me in the right direction for getting an extension contract also. Give him a raise!!!
Great service my advisor went above and beyond the call of duty. Highly recommended anytime.
My first time at Buick and had the best experience at a Service department at a dealership. Tyler and Greg have excellent Customer Service skills and made me feel welcomed and kept me updated. I would definitely take your vehicle to this location and ask for them .
Better than I could hope for-courteous and accommodating! Staff worked with me to get the deal I wanted.
Great experience buying our new truck. Salesperson was very knowledgeable and patient along with staff to make our experience great.
Very professional people working at this dealership. Very satisfied with their work. Nice that they follow up on their work.
Friendly, on time, took care what was needed to get me back on the road
Great customer service, this is the third vehicle I purchase here and it will not be the last.
They were able to locate the puncture in my tire quickly but 2. 5 hrs to repair a tire is a bit much even if they were busy. I understand being busy but I do not like it when I get excuses for delays. Jonathan has taken care of me in the past and my only issue with him is his personality. He does not seem to enjoy his job because I have never seen him smile once. No good morning. No hello. Always brooding. He is in the people business and he may be good at his job but he also ...
Joseph and the rest of the customer service staff are friendly and very helpful. I would have given a 5 star rating except for the fact that I had to have the air conditioning fixed last summer. They "fixed" it but the next week it quit working again. Which cost me another $1000+. I was disappointed that it wasn't fixed the first time. And that I was charged to have it fixed again.
The salesman was informative and patient. He made every effort to complete the sale on my time.
David was very helpful and knowledgeable about my vehicle's needs. He made sure my vehicle was serviced good and I was satisfied with the work. Great job David.
Very kind individual! Super fast and no herrasment! The lobby was huge and supplied with lots of coffee and water!
Joseph was the one who helped me with the service for my vehicle. He kept me updated and did advise me on other parts that needs to be attended. Thank you Joseph for your help..
Was great serviceand great people to work with. Explained how everything worked on car. Thank you
Great place and great people to work with. We were in and out very fast. I’d buy a car from them again.
its always a pleasant experience to have my car serviced at cavender buick gmc west
Went in for retrofit part to be installed. As usual the staff and team there were professional and timely on taking care of me. I’ve been here several times and love the service I get from the team here, especially Jonathon from Services. As things happen to your vehicle they always make me feel good and take care of my issue with great customer service and care. Jonathon has always been great the several times I’ve had him for my service manager. Thank you again for everything.
Jonathon was a great customer representative worked hard to have my vehicle done really fast
The service advisor knows what he is doing and the service was doing on the frame time they promised
I am very pleased with the excellent service and mechanical knowledge of your staff at Cavender. Special thanks to service advisor Joseph Garza and His great professionalism It’s always a pleasure to come to the dealership for service. Your motto is true “Excellence is Cavender” Pedro Rodriguez
Great service- very smooth and very accommodating! Our vehicle was in great hands with David
Great experience. Will recommend with family and friends.Jonathan went above and beyond to help us get into our brand new 2023 truck
Awesome. Very high end both dealership and sales staff. Joseph and Arony were great with no pressure to purchase a vehicle.
Cavendar is an awesome dealership; both sales and service! Joseph G. has been our service advisor for years and has always taken great care of our vehicles and kept us informed on the progress.
Joseph was very helpful and made sure my car is always taken care of timely.
Excellent service. Joseph Garza was very professional and made sure my truck was fixed correctly.
Everything went well, communicated with me every step of the way friendly staff, and the facility very clean.
A big thank you to Jonathan and Derrick for going above and beyond. We came to San Antonio on vacation from Louisiana not expecting that we’d be buying a vehicle. Pricing and staff were phenomenal at Cavender Buick GMC! Go see Jonathan. You won’t regret it!!
They bent over back wards to help us find what we needed. Very friendly staff.
Great Service!!! Didn’t have a appointment And still was in and out in a timely manner Even got to speak with the service manager He was very knowledgeable
I received prompt and courteous service. My questions were answered. Waiting area was nice & comfortable. Services cost less than expected which was a great blessing! Bryan was friendly and provided great service.
Attention,quality,good service,happy to take care costumers always Joseph Garza thanks for this 10 year's take care 100% God bless you.
Arony Munoz outstanding sales agent and financial department Anthony Deleon made a smooth and quick Sale transaction.
Jonathan Hernandez was professional from start to finish! The service at Cavender set the bar for a car buying experience. Will definitely be coming back to work with this team again!
Service was outstanding and staff customer oriented. Service Advisor Collins took time inform me of several potential mechanical issues I should have evaluated during my next visit.
CavenderBuick GMC West has an excellent salesman named Joseph. He goes out of his way to find you the best vehicle and best price . He is very friendly and courteous. Very good experience. Thank you, Joseph.
Brandon gave us great customer service, understood our specific needs and wants. He went the extra mile to achieve a sale.
Great friendly Service. I was informed of the process every step of the way. 5 star rating.
What a great experience with Cavender I ordered a GMC truck from them. They were very professional and speedy getting me in and out of finance fast. A big thank you to the sales person Arony Munoz and the finance person, Anthony.
The staff (greeters at the front desk, sales representatives, and finance representatives) is very friendly and helpful and attentive to my questions and concerns.
Mr. Jonathan was welcoming me as soon as I walked in the door. His hospitality, professionalism was great. Although I didn't have an appointment, he saw to it that my vehicle was seen by the technician he also got .e a ride home having to leave my truck there. Fantastic job!! I'd recommend to anyone that is the place to go and seek Mr. Jonathan out.
I had an appointment for 2 o'clock p.m. and was seen immediately after arriving. David was courteous and answered all my concerns with my vehicle. But what really impressed me was "I only noticed 1 oil'ly smudge/fingerprint" after an oil change and my vehicle was brought back to the front. That's what I call "Attention-to-Details"!!!
My name is Naomi and wanted to say how kind the people were at the dealership made me and my children feel welcomed. Also Jonathan Hernandez was so patient and very kind he was so patient and help me find what I needed. So very satisfied with the customer service.
He did a great job always does every time we’ve gone In. Great young man take care of him he values his job and company.
My definition of customer service. Very easy to set up simple service. Kept me updated on how the service was going and if any unexpected issues needed to be resolved. Friendly and professional staff.
Was surprised how they were not just a random dealership. Everyone dressed professional and asked if I needed anything everywhere I went. I felt appreciated from the moment I walked in the door.
BEST DEALERSHIP IHAVE BEEN TO, THE SERVUCE WAS OUTSTANDING, GOT MY TRUCK BACK A DAY EARLIER JOSEPH IS AN OUTSTANDING SERVICE ADVISOR, HE TOOK CARE OF ALL THE ISSUES AND MY TRUCK WAS WASHED AND READY TO GO WHEN I GOT THERE.THIS WAS MY FIRST TIME USING THEM, AND THEY ARE GO TO DEALERSHIP FROM HERE ON. THEY ARE NUMBER ONE.
They took care of my problem in a phenomenal rapid time frame I expected to be there all afternoon and was in and out in about one hour. He did me a solid on taking care of the problem gratis. I just related this to a mechanic changing the oil on my truck as I was typing he too related a positive story about this location. Thanks for taking care of me. Good job…
Very professional, service is great . But feel that you’re under staffed in mechanical department. Wait is very long .
What a great experience again with Cavender I bought two vehicles over there. They were very professional and speedy getting me in and out fast. A big thank you to the sales person. Kaelyn, JR and of course, the finance person, Lori.
John was wonderful…! He was very patient and professional and worked very hard to find me a vehicle that I was happy with.
Superb service and excellent mechanic performance. Bryan was very enthusiastic through my time there. Kept me apprised of the status of my car.
Good waiting room. Prompt service. Friendly staff. Overall good experience. The dealership is across town for me but the drive is worth it.