Customer Testimonials
Brand new at4 diesel broke down on the road. Beware. "Professional Grade " is bs. I understand fault parts but dealer takes zero responsibility. Get assistance in writing before buying. Sales people dont care after deal is signed. American vehicles are still unreliable. I wish i reseached more. Problems with fuel pump control module is very common. If it fails the vehicle is dead. Been towed, ignored, and turned down by gmc all with 72 hours. Buy Japanese.
This was the best and easiest vehicle purchases of all time!! Tyrone is the best sales person ever. Job well done!!
The people were kind and cardius. They know their job very well. They answered all my questions.and even gave me a free car wash.
the dealer gerico is the reason i purchased with cavender buick west and he still checks to make sure the truck is good
Long post: on October 16, 2026, my wife and I were having issues with the service department in the city we live in. We were frustrated that our vehicle wasn’t being fixed properly, so we contacted Cavender Buick GMC West, which is where we purchased our vehicle and explained all the issues we were having. They told us to take our vehicle in and they would run a diagnostic test. When we arrived, we made contact with Service advisor, Alex De La Garza. We further explained to Alex all the issues we were having and he told us they would look ... Read More Google - Nov 11, 2026
I found the car buying experience at Cavender to be efficient and stress free. All of the pricing discussions were transparent and honest. I would definitely recommend them for anyone wanting to make a new or used car purchase
Prompt engagement started via text with Jareko. Even though it was late in day he didn’t hesitate to dive in and work with us, staying late to help us find the right vehicle and complete things that same evening. I got a fair trade in on my 2020 Traverse and a good price on my 2026 Acadia that had been a dealer loaner car I believe (had ~3000 miles on it). The finance person was informative, friendly and accepted our decisions with professionalism. Overall an efficient and quality transaction that I appreciated.
Dealership was great! No hassle, the buying experience was quick and simple. Definitely be back.
Their line of communication is and has been for a long while. Using the A.I. system hasn't helped a lot. Left GMC Canyon for warranty work for several days , and got down the road a couple of miles and still had the same problem.This issue has gone on for over 3 years and I plan to purchase from lease but not to happy with the repair outcome.
Great service Tyrone made the process so easy can’t recommend enough!
We are two time customers, our experience gets better every time!!
My salesman, Isidro was the best ever! Jonathan in service made my experience complete. So professional.
I can’t say enough good things about this dealership! Courteous, professional and treat me with respect. My salesperson, David Gonzales was so much help. He had much patience with explaining everything,‘sometimes more than once! Whenever I called, after purchasing the vehicle, he never hesitated to answer my questions. Even had me return to Ancira to show me how to use the many functions on this vehicle. I can’t thank David enough for being patient with me! A big “HIGH FIVE” to David !
My car was to be ready for pick up on Wednesday and it wasn’t ready until the following Wednesday. Which is fine. Just communicate what is really going on and don’t give people the runaround.
Best and easiest experience. Jose was amazing and helped me make the best choice for me.
Jareko Taylor is the man, not pushy doesn’t hover over you will let you take the time and will make sure you get the best possible deal.
My experience at cavender was a great one! Out salesman Javi did a great job! Thank you very much!
I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick.
Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me.
Customer service like his truly makes a ... Read More Google - Nov 4, 2026
Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.
A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE.
(I would give no stars if available)
I would strongly encourage anyone considering this dealership's service department to think twice based on our experience.
On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil.
The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE."
You would think that identifying a loose oil filter would mean the ... Read More Google - Nov 3, 2026
Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .
By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.
I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.
Friendly staff, vast selection, and transparent pricing make this dealership a truly wonderful car-buying experience
Cavender Dealership sales person was professional in all aspects (for the first phone call to the delivery of the vehicle. I was only at the dealership for about 15 minutes, everything was done over the phone. I highly recommend Mr. Roberto (Rob) Vargas, for the purchase of your next vehicle at Cavender GMC West.
My wife bought a 2026 Envista and for about a month later the Check engine light came on she took it to the dealer and they told her that there was nothing wrong, that they just turned off the check engine light. After 3 weeks later the check engine light came on again. She took it to the same dealer, South San Antonio, Tx . the car it's been there for 2 weeks and finally she got a call from the dealer and David (service person) told my wife that they found the problem and they said that the problem was because my ... Read More Google - Nov 2, 2026
I absolutely had a wonderful experience at Cavendish. My sales lady was Carolina. I really appreciated her. Absolutely helped me figure out what car suited my needs. She was very patient, and I really like that they had such a wide selection To make sure that I walked out with the best and what I was happy with! I definitely recommend cavenders and especially Carolina to work with!!
Very awesome experience and really fast so we can get home early!!
Great S/O Tyrone Polk Great Guy The Best 💙
Sales person Javier Gomez was the key reason why I purchased the 2026 GMC AT4 1500. He was extremely professional and informative of the vehicle. Assisted with the truck services programs and phone application. As for the sales manager Joseph Hamm, I’d say he was lucky to have Javier Gomez working with me. If not he would have lost my business. So go see Javier Gomez if you’re interested in purchasing a GMC.
Randall. Has been the only service advisor who has shown respect in the 15 years of me buying cars from here. I usually prefer to drive across town to service my vehicle because the service here was always terrible no sense of urgency at all and even the people in the shop seem not to have a clue about issues with a vehicle. I am leaving a good survey this time just for this new advisor and I hope that things continue to improve with the service overall.
Thank you Javier Gómez for the exceptional customer service, this was a very special moment for myself and my family and he made sure that we drove off the lot with nothing but the best deal on the truck we wanted. Thank you!
Matthew Iglesias Thank you for helping me get my Denali 🤩
Very friendly staff! Good communication from the moment I arrived to the time my vehicle was done. And such great service. I will definitely be back
CAUTION: Do NOT BUY here or get service here. I have a brand new 2026 GMC Yukon Denali (with 5K miles) with a 6.2 that had engine failure. Took here for engine repair, and my truck came back with bumper damage. They tried to return it to me with damage too. Of course my wife and I was like no, that has to be fixed. They decided to have some shade tree guy paint our truck in the back of the parking lot. Brand new $100K truck mind you. He basically spray painted my bumper with no prepping, and had spray paint ... Read More Google - Oct 29, 2026
Had a great experience and appreciated the outstanding service David G. provided us. Thank you David and Cavender GMC!
I had a great experience at Cavender Buick in San Antonio working directly with Tyrone on a new Yukon. He made the entire process easy and low-pressure, with clear communication and professionalism from start to finish. They were competitive on both the price of the Yukon and the value of my trade, and I left feeling confident about both sides of the deal.
I also appreciated how much they respected my time. I was able to get in and out of the dealership quickly without feeling rushed. I can’t say enough good things about Tyrone. If you’re looking ... Read More Google - Oct 28, 2026
Tyrone was an amazing person to deal with quick and easy considering I'm 1000 miles away but he made it happen. The staff in financial were amazing to everyone answered every question I had and if they did not have an answer they sent me to the person that did. Would highly recommend this place and people. When ever I need a new vehicle again I will be going through them again. Also their prices are very reasonable on vehicles. They even delivered my vehicle to me at my house.
Over all I’m satisfied came got what I needed and life is amazing!! God is good and so is Mr.400(Tyrone)
Service manager and lane manager are outstanding in what they do to make sure clients are happy and satisfied. I have never had such a great experience at dealership.
I recommend this dealer I been a customer since they open but specially recommended the service department, they have a wonderful service experience specially JOSEPH GARZA help me in everything and keeps me track with everything that was going on, on my vehicle since I work with him is being a great service experience
My service agent Pete H. was excellent. He has been my service agent for years and I followed him when he changed dealerships some years back.
Felix was very professional and treated us like family. The quality of your vehicles is exceptionally high value. Thank you for a great experience.
Horrible experience, no call back from service director or GM to resolve issues. Don’t recommend
Buy the truck was fast and easy great experience.
Excellent customer service, great communication and friendly service to get the vehicle I wanted from the start
My car has been sitting at your dealership from the 16-20 went to check the status, they have not done anything with it 😠. If I wouldn't gone by there today. My car wouldn't have been work on just sitting there
A dealership is only as good as the employees and the service provided. We have used this dealership for many years and have been fortunate enough not to have issues that could not be resolved.
I highly recommend Cavender Buick GMC West, especially Karina and Tony!
Karina did an outstanding job working with me on a challenging trade-in situation. She went above and beyond to explore every option and make sure the trade-in would be accepted. She also secured a vehicle that was still in transit, kept us informed throughout the delivery process, and had all the paperwork ready before we arrived. She even coordinated the window tinting ahead of time, making the entire experience quick and seamless. When we arrived, all we had to do was test drive the vehicle and sign the paperwork!
... Read More Google - Oct 22, 2026
Went in today to purchase a new car and had the pleasure of working with Felix Ybarra and Javy Gomez. The process was so smooth and I never felt pressured to make a decision. Thank you both so much! 🙂 also, the woman in finance I believe her name was Isabella was wonderful too!
John Pease was a great salesman. Fast efficient and to the point. Did not waste my time at all. Thank you Cavender GMC!
We love our 2 new GMC’s. Thank you Gabriel for going above and beyond
Cristian was extremely helpful!
Dylan is top notch
I had a great experience overall John was super helpful and assisted me in order to make my purchase smooth and easy
Tyrone is the best.
Tyrone and the staff at Cavender GMC West were accommodating, personable, friendly and a pleasure to do business with.
Best car buying experience that I’ve ever had in my life. Thank you David Gonzalez, hope to see you again in a couple of months. I should be ready for a second vehicle (GMC Acadia)
Easy fast helpful. Isidro and Robert were great. Definitely recommend. Gave me great deal.
The easiest way to buy a great vehicle, very professional and friendly!
The dealership was very clean and inviting. I felt welcome and not swarmed by dealers when I went there. The waiting area was a nice touch with free espresso and snacks. Dan Overby was fantastic and very professional. He took the time to explain all our options without overselling anything I didn’t need. Very happy with the whole experience.
Very pleasant buying experience. John Cisneros , the salesman that helped me, was very helpful, straightforward and informative.
Tyrone Polk provided the most professional service one could ask for to make the buying process easy.
Javy was absolutely amazing! He got us in and out with no hassle at all! Very accommodating! Highly recommend reaching out when you’re in the market!
Friendly, very helpful, great customer service, & Cynthia did all she could to help me out
My experience with Cavender Buick has been very good until this last service appointment. Brought one of my enclave’s in for a routine oil change.Unfortunately the car was returned to me without the oil being changed.Neither the oil life display or.the filter seemed to be updated. I returned the vehicle within the hour and the work was completed.
Felix, Sales Manager and General Sales manager literally bent over backwards to get me the best deal they could. Amazing service, Amazing Attitudes and an Amazing Truck! I recommend Cavender GMC West to everyone looking for a great vehicle purchasing experience.
Tyrone was very upfront and incredibly helpful and friendly, highly recommended!
Isidro was our sale representative who did a great job. He was responsive right from the start. He was polite and trustworthy. In the end we purchased a good car for a good price and the entire experience was a pleasant one.
I’ve purchased a lot of vehicles throughout my lifetime, and I can honestly say I’ve never experienced this level of excellence before. I received a call from the dealership at 2:30 p.m. letting me know they had a vehicle for me to look at. I drove to the dealership, test-drove the vehicle, completed all the paperwork, and was back home by 4:45 p.m.
The entire experience was outstanding from start to finish. The salesman was excellent, answered all my questions, and made sure every box was checked without ever making me feel pressured or rushed. That kind of ... Read More Google - Oct 14, 2026
Very clean, knowledgeable and professional personnel . Could use snacks, not vending machines. Every one asked if I had been helped.
Alex in the service dept was patient and explained all that needed done on my vehicle
My experience at Cavender Buick GMC West was deeply unsatisfactory. My concerns were not accurately documented, critical diagnostic data was never retrieved, multiple findings mentioned by their staff were omitted from the final repair order, and I was given explanations that were inconsistent with GM’s own diagnostic procedures. The vehicle was returned with the same powertrain symptoms still present, and communication throughout the process was poor. Based on this current and past experience, I would never go back to this dealership.
My sales rep was very honest about everything and knowledgeable. Helped me get the best deal and a good monthly rate
The staff is amazing. Tyrone and Dennis were God sent. Professional and helpful. Smooth and enjoyable experience.
Cavender is always fast and friendly. Making sure that all your questions and concerns will be answered.
Great experience and deals, service was great and attentive through the the whole entire process.
Everything was done on time as quoted. Service rep was very nice and knowledgable about my truck
Throughout my experience, everyone treated me exceptionally well. I was met with professionalism, kindness, patience, and genuine respect at every step. The level of care and attention that was shown made a meaningful difference and left a very positive impression on me.
The entire service experience was fine. The only exception was the wait time to get an oil change
No Bull Conner made sure that everything went well. Finance was extremely helpful and informative.
I accompanied my father who is a veteran and a retired lieutenant of the SAFD, to purchase a vehicle. Buying a vehicle is already crappy as it is due to all the predatory practices and shady sales tactics, but it’s like come on do what you agreed to. So of course Sales guy Rick promises the moon, but somehow all that gets lost when sitting down with the finance guy Ahmed. First, Rick said for veterans, customers who purchase a vehicle get free oil changes. So tell me why Ahmed tried to sell an oil change package. I guess ... Read More Google - Oct 2, 2026
I took my 2023 envision for service and Peter was my service counselor his service was very good and he did everything to insure that things got done to provide a great service
Simply don’t understand if I have a GMC my vehicle is brought in for a recall and I am not provide a loaner.
I needed to get a check engine light serviced. My local dealer was unable to look at it for 7-10 days so I called Cavender West where I had bought my truck. They were able to get it done in a couple of days!
Rob V. was knowledgeable and personable. I was extremely pleased with all involved. Val my financial advisor was very helpful getting warranty, gap and a tire warranty added to my purchase
Rob Vargas at Cavender was extremely helpful helping us purchase our new vehicle, and the whole staff was very supportive. We definitely would buy here again.
Very knowledgeable person and listed to your needs and making sure everything gets done per customer request
Finance group was short staffed on a Saturday causing delay to close sale of vehicle
Professional and courteous service! Service keeps you informed and up to date on your vehicle maintenance status and time line at it progresses !
Very disappointing service experience. I had an appointment for a simple oil change, yet my vehicle wasn’t serviced anywhere close to my scheduled appointment time. I ended up waiting almost 3 hours for an oil change, even though I had an appointment. If appointments aren’t going to be honored, there’s really no point in scheduling one. My time is valuable, and this was extremely frustrating and inconvenient. I would recommend going somewhere else for service. There are plenty of places that respect your time and can get a simple oil change done without making you wait for hours.
